What Hospitality Can Learn from Retail’s Omnichannel Playbook
It’s not about being everywhere. It’s about knowing where it matters and showing up with clarity and care.
Reputation or Reality? Why 4.2 Stars Might Be Hurting Your Business
4.2 rated restaurants get skipped over for something flashier. And often, the difference isn’t service, it’s perception.
Why Gen Z Isn’t Applying to Your Restaurant
Hospitality has a staffing issue. But maybe not for the reasons we keep hearing.
What the Tipping Debate Reveals About the Future of Service Culture
Tipping has always been a symbol of appreciation. But in today’s service landscape, it’s become something else entirely.
Hospitality Is a Language: How to Teach Brand Voice Without the Scripts
In hospitality, the words you use matter, but how you say them matters more.
The 90-Day Mistake: Rethinking Onboarding Before You Lose Great People
The first 90 days are where a new hire decides whether they’ve joined a team or just taken a job.
The Invisible Line: Spotting Emotional Labor Before It Burns Out Your Team
Any client-facing role has an emotional component.
The New Loyalty Strategy: Building Your Brand’s Third Space
Loyalty is emotional. That’s why the concept of the "third space" is having a moment.
What Every Restaurant Should Be Prioritizing Right Now
At CLC, we help restaurants navigate those decisions with precision. Whether you’re in growth mode or recalibrating, the path forward starts with focus.
New Owners, New Menu? What Happens to Your Menu After an Acquisition
When ownership changes hands, everyone talks about brand equity, market share, and culture alignment. But what about the menu?
Stand Out Without Selling Out
If it feels like everyone is chasing the same aesthetic, menu, and guest experience, it’s because they are.
Navigating the New FDA Food Traceability Rules: What Restaurants Need to Know (and Track)
Running a restaurant today isn’t just about crafting delicious dishes and providing exceptional service. It’s about staying ahead of regulations that directly impact your operations—especially when it comes to food safety.
What Is Menu Innovation? A Practical Guide for Restaurants
Menu drives everything. Menus are more than just a list of dishes you sell. They reflect your restaurant's identity, values, and understanding of what your guests want.
Are Food Influencers Worth the Price? A Real Look at Their Impact on Restaurants
In the age of viral TikToks and Instagram-worthy dishes, food influencers have become a powerful force in how people choose where to dine. But, are food influencers really worth it?
Where to Find Talented Chefs: A No-Nonsense Guide
Finding a truly talented chef is like searching for a rare bottle of wine tucked away in a forgotten cellar. It takes time, patience, and a little bit of luck.